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Placing Orders

Simply browse our collections, select your desired items, and proceed to check out.

We aim to ship your order as soon as possible, so should you wish to make a change to your order please email hello@indlugifts.co.za promptly.

Please allow 2 working days for your order to be packed and processed, with delivery times as follows: 

Johannesburg: 2 days 
Main centres: 3 days 
Outlying: 5 – 7 days 

For detailed information, please see our Shipping Info page. 

Shipping

Not yet, but we’re getting ready to take our South African craftsmanship global in 2025!

As part of our ongoing commitment to delivering the finest handmade products, we are expanding our shipping options to international markets. This means that in 2025, no matter where you are, you’ll be able to enjoy the beauty, craftsmanship, and authenticity of our South African creations.

Please reach out to us at hello@indlugifts.co.za and we will be happy to assist you with your order.

We use reliable couriers for local orders to meet your needs. All our orders are shipped from Johannesburg, South Africa.

For detailed information, please see our Shipping Info page.

Products

For corporate inquiries, fill out our email form with your preferences, and our team will assist you with your order.

Pigment printing has a limited lifespan and can fade over time. Please machine wash cold with a gentle, low spin cycle and with like colours.

Where possible, turn the product inside out when washing. Detergents should not contain any optical brightener.

Do not tumble dry. Cool iron if required. Handwash the utensils and wooden boards. Wipe down leather goods with a damp cloth.

All our products are designed by local South African designers and manufactured within South Africa.

Local is lekker - we try source all products locally and check every item to ensure high quality products. We are proudly South African!

Support

Feel free to reach out to us at hello@indlugifts.co.za for any inquiries or assistance.

Ah no, how frustrating! Sometimes technology is not our friend but let us help you.

Please email hello@indlugifts.co.za with what you would like to order (you can even take a screen shot to help us) and we will send you an invoice with banking details so you can do an EFT.

At INDLU Gifts, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple returns and refunds process.

Items can be returned within 7 days of receipt in their original condition and packaging for a refund less the shipping cost.

Please see the Returns & Refunds page for more.